作者：俞科峰俞科峰
阐述了构建移动互联网环境下的中国电信多媒体智能客服系统的总体思路及实施方案;通过建设具有多渠道接入、多渠道协同、统一全面的客服视图、多方位智能化应用的多媒体智能客服系统，满足移动互联网环境下客户服务需求，实现主动、智能、开放、交互服务，显著改善客户感知。
供氧器
多媒体客服 ; ;客户服务系统 ; ;多媒体网关光固化剂
测试网页游戏 Research and Implementation of China Telecom Multimedia
Intelligent Client Service System偏光膜
YU Ke-feng
钢钙板 （Guangzhou Research Institute of China Telecom Co.， Ltd.， Guangzhou 510630， China）跳跳鞋
In this paper， the general idea and implement plan of China Telecom multimedia intelligent client service system in the environment of mobile Internet are expounded. To construct comprehensive client view with multi-channel access and multi-channel synergy， as well as multimedia intelligent client service system with all-round intelligent applications， can satisfy the demands of clients in the environment of mobile Internet such that client perception would be significantly improved based on proactive， intelligent， open and interactive services.
